Intermittent Problems Policy:

Very often vehicles exhibit problems intermittently. Issues like this are understandably
very difficult to track down.
If you are contacting us for an intermittent issue, it is crucial that you keep the following
points in mind to maximize the chances for a successful diagnosis:
Make specific notes of when the issue is most likely to occur. For example, I might ask
the owner:
How often does the problem occur?
When did you first notice the problem?
Were any repairs done prior to the start of the problem?
Does the problem occur when...
the engine is cold or warmed up?
cruising on the highway or idling in town?
accelerating or decelerating?
turning left or right?
it's wet or cold or hot outside?
To complete a 100% accurate diagnosis, I MUST be able to reproduce the problem.

If I cannot reproduce the problem within the first hour, I will not proceed further unless
the customer requests further testing. Customer will be billed for one hour labor, with a
diagnosis "no problems found or reproduced at this time."

I can still provide a general recommendation based on the described symptoms, history
of the codes stored in the vehicle computer and available Technical Service Bulletins.
However, I would strongly encourage the customer to wait until the issue gets worse if a
one hour diagnosis can not reproduce the issue, at which point it will be easier to track
down at a later date if the issue becomes more persistent (separate diagnosis fee will
apply).